Preparing for Your
 Knowledge Management and/or Knowledge Environment Engineering (KM, KEE) Certification Exams

 

The following candidate guides will help you prepare for the Level 1 CKM Certification Exam:  

  • Core concepts (68 multiple choice questions), 

  • General Knowledge Management concepts (50 multiple choice questions),  and 

  • Knowledge Environment Engineering concepts (42 multiple choice questions) 

 The all-one CKM exam  also takes approximately 2 - 2 1/2 hours to take.  You have up to 3 hours to take the exam.
 

Study Outline for Core Concepts

68 Questions Will Come from These Topic Areas

All responses should demonstrate recall and application of these concepts:

Introduction to Knowledge Management (KM) Concepts

  • Apply examples of why businesses should be interested in knowledge management (KM)
  • Identify the three major disciplines of KM and the sub-disciplines of KM of organizations
  • Identify significant science milestones in the history of the study of KM
  • Significant business milestones in the history of the study of KM
  • Distinguish between artifacts, sociofacts and mentifacts
  • Understand Knowledge Management and identify how it would apply to an organization
  • Recognize examples of potential KM projects in an organization
  • Understand the possible impact of KM
  • Interpret how managing knowledge is like managing honey
  • Recognize when the lack of knowledge management creates a problem in organizations
  • Recognize the various knowledge processes
  • Recognize how KM relates to formal and informal management
  • Distinguish between knowledge validation and knowledge quality
  • Apply knowledge production (including reformulation), knowledge acquisition, knowledge transfer or diffusion and knowledge selling and differentiate between these processes
  • Differentiate between and define personal or individual knowledge and collective knowledge
  • Understand why selling a knowledge claim is important
  • Differentiate between tacit knowledge, declarative knowledge, unstructured knowledge and explicit knowledge
  • Interpret examples of techniques that are utilized to formulate, refine and reformulate knowledge
  • Identify ways to diffuse or transfer knowledge
  • Differentiate each of the 5 levels of knowledge
  • Apply the concept of meta and provide an example of a metalevel activity
  • Apply examples of metaknowledge 
  • Distinguish between the hype, the marketing claims, and the facts about knowledge management
  • Understand the KM measurement perspectives of key organizational positions
  • Recognize the role metrics plays in knowledge management
  • Apply examples of measures in knowledge production
  • Apply examples of measures in knowledge diffusion
  • Apply examples of measures in knowledge acquisition
  • Apply examples of measures for knowledge management
  • Recognize the key roles on the KM team
  • Know the Level 1 KM/IM Method

Diffusion of Innovations, Everett Rogers

  • Understand the definition of innovation and apply the five characteristics of innovations
  • Demonstrate an understanding of technology and diffusion
  • Recognize the steps of the innovation-decision process
  • Understand the definition of technology 
  • recognize ways that diffusion of innovations can be delayed or speeded up
  • Identify and apply characteristics of opinion leaders
  • Identify and apply characteristics of change agents
  • Recognize what an “S-curve” adoption rate shows

Introduction to the KM Method

  • Recognize the aspects that influence the organizational design of KM

eKnowledge and eCommerce

  • Understand eKnowledge
  • Understand eCommerce
  • Know the relationship between eknowledge and ecommerce

Ethical and Legal Issues in Knowledge Management

  • Understand the significance of ethics within an organization’s knowledge
  • Distinguish the two approaches to implementing ethics in an organization
  • Identify common business practices using ethics approaches
  • Identify key components of an organization’s ethics program
  • Recognize the process of ethical decision-making
  • Understand the key components of the certified knowledge management professionals code of ethics
  • Understand the relationship between ethical and legal duties
  • Distinguish types of intellectual assets
  • Identify the goals of intellectual property law
  • Identify key legal issues regarding intellectual property
  • Recognize the role of intellectual capital for an organization
  • Recognize the legal and practical challenges the Internet presents for organizations
  • Identify legal rights in information and describe how they become confused

Calculating Return on Investment (ROI)  for KM Programs/Projects

  • Know the calculation for:
    • A Return on Investment
    • The expected value of a probability distribution
    • The variance of a probability distribution
    • The level of risk relative to the mean of the probability distribution
  • Know how to interpret a decision under uncertainty
  • Identify subjective probabilities
  • Recognize a definition of ROI

Ethnography and Taxonomy

  • Recognize and apply an ethnographic analysis within the KM/IM context
  • Identify the key questions/concerns of an ethnographic analysis
  • Differentiate between “grand tour” and “mini tour” ethnographic questions
  • Recognize ethnographic notes
  • Recognize and apply examples of universal semantic relationships
  • Understand taxonomy and recognize important components of a taxonomic analysis
  • Recognize and interpret a componential analysis

Knowledge Management (KM)/Innovation Management (IM) Method (from face-to-face class and online learning)

  • Differentiate the major activities, tasks, inputs, methods and worksheets/deliverables of the KM/IM Method and know which ones should be utilized and completed in each phase of the Method

Study Outline for General Knowledge Management Concepts

50 Questions Will Come from These Topic Areas

All responses should demonstrate recall and application of these concepts:

Program/Project Management

  • Differentiate knowledge management (KM)/project management (PM)
  • Recognize how KM/PM differs from traditional project management
  • Interpret the KM/PM methodology
  • Understand the PM knowledge network
  • Apply a black-box analysis
  • Identify the four levels of the knowledge manufacturing model
  • Illustrate the black-box analysis of an event process
  • Apply how innovation is diffused throughout an organization
  • Apply the difference between homophily & heterophily individuals

KM Cultural Transformation

  • Recognize organizational culture
  • Distinguish between change and transformation
  • Understand and apply metaphors for cultural change
  • Identify and apply barriers and resistance to change
  • Understand corporate values as they relate to transformation
  • Understand the concept of "working models" and identify transformation models
  • Differentiate between "whole thinking" and holons 
  • Distinguish models of living systems and self-organizing systems
  • Recognize chaos and complexity and understand how these scientific terms relate to organizations
  • Identify aspects of our collective intelligences 
  • Recognize how trust impacts KM cultural transformation
  • Recognize trust-builders and trust-busters in organizations
  • Identify and use the nine keys to successful cultural transformation

Strategic and Tactical Planning for KM

  • Recognize two major models for knowledge management-strategic planning (KM-SP)
  • Recognize the key questions answered through KM-SP
  • Understand key concepts of the Knowledge Management Strategic Planning Event/Process
  • Recognize how KM-SP knowledge needs are determined
  • Recognize how KM-SP sources of knowledge are identified and accessed
  • Recognize and apply examples of the KM-SP competitor analysis

Innovation Environment Management

  • Understand why firms differ in their innovations
  • Know what is meant by a “rule-based” system for managing knowledge
  • Understand the three major influences to innovation
  • Recognize the components of an innovation/knowledge management strategy and explain why alignment is critical
  • Identify why knowledge management is the best route to achieve innovation
  • Differentiate the current “state of KM” and why most firms are “doing KM”  
  • Interpret a knowledge manufacturing model
  • Understand knowledge as a commodity
  • Identify the two ways to measure knowledge management
  • Recognize and apply the three different routes or ways to measure knowledge and innovation in an innovation environment
  • Identify the three areas that impact technological trajectories
  • Understand the taxonomy of innovation utilizing Pavitt's model

Study Outline for Knowledge Environment Engineering Concepts

42 Questions Will Come from These Topic Areas

All responses should demonstrate recall and application of these concepts:

Innovation Environment Analysis & Design

  • Understand the innovation process, what fuels it and what makes it work
  • Recognize the innovation process model and the questions the knowledge environment engineer may be concerned with. from initiation to implementation
  • Understand risks and reasons for success and failure of innovations
  • Identify various innovation strategies and theoretical models related to innovation environments
  • Recognize the relationship between innovation, knowledge and culture
  • Identify the KM Method process
  • Interpret the history of the KM Method and modeling language
  • Recognize an Innovation Environment
  • Identify the benefits of Innovation Environment Engineering
  • Identify the primary requirements for innovation environment modeling methods
  • Interpret how IE Modeling is used
  • Interpret the models for guiding and changing the business
  • Identify the five phases of the IE Modeling process

KM Software Tools

  • Know which tool to use for KM Processes
    • Knowledge production
    • Knowledge acquisition
    • Knowledge diffusion

Knowledge Portal Applications

  • Distinguish a portal
  • Recognize the advantages and disadvantages of portals
  • Differentiate portals from the perspectives of users and developers
  • Identify and apply the different types of portals
  • Understand the evolution of portals
  • Identify current trends and future directions for portals
  • Understand the relationship between Knowledge Portals and Knowledge Management

Knowledge Portal Design

  • Identify common users and uses for portals

Physical Space Design & KM

  • Analyze a physical environment and determine what effects the physical location has on the knowledge environment
  • Identify the best design for fostering collaboration
  • Recognize how physical space can influence knowledge flow
  • Identify the key elements toward increasing productivity
  • Recognize discussed experts’ design methodologies
  • Recognize the new trends in physical space design
  • Interpret how modern demands on business has altered the work environment

Social Network Engineering & KM

  • Recognize the role of social networks in capturing, organizing and sharing knowledge
  • Be able to map social networks utilizing the KM forms/worksheets
  • Interpret and evaluate social and knowledge network maps
  • Identify opportunities for improvement from network maps
  • Identify means of altering social networks to improve knowledge flow

Things That Make Us Smart, Donald A. Norman

  • Differentiate between experiential and reflective cognition
  • Understand the Naturalness Principle and the Perceptual Principle as they relate to designing representations of information
  • Differentiate between cognitive artifacts, artificial artifacts and surface artifacts
  • Know how a work environment should be designed to impact situation awareness and other human dynamics
     

Sample Question
Instructions:  Circle the letter of the one phrase that best completes each of the following statements. Note: In the case of the online exam you would select a radial button.


1. Susan is an experienced and knowledgeable member of her work team.  Her views are frequently sought by other people in her organization, even though she is not a formal supervisor or manager.  She can be called a(n)

           a.   adopter

           b.   senior leader

           c.   innovator

           d.  opinion leader
 

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